Super Ready Highway Travels Pvt. Ltd. ("Super Ready", "we", "us", or "our") operates the website superready.in and provides travel, transportation, cab, bus, bike, auto, E-Rickshaw, and related booking services through its platform.

This Refund Policy explains the terms and conditions applicable to refunds for bookings and services made through our website, application, or other authorized channels.

1. Eligibility for Refund

A customer may be eligible for a refund when:

• A booking is cancelled within the applicable cancellation period.
• A service is cancelled by Super Ready or the concerned service provider.
• The booked service cannot be provided due to operational reasons attributable to Super Ready or the service provider.
• The customer has been charged an incorrect or duplicate amount.
• A refund is otherwise specifically approved by Super Ready under the applicable booking terms.

Refund eligibility may vary depending on the type of service, booking, ticket, vehicle, operator, or service provider selected by the customer.

2. Cancellation Charges

If a customer cancels a booking, applicable cancellation charges may be deducted from the amount paid.

The refund amount will be calculated after considering:

• Cancellation time and date
• Type of service booked
• Cancellation policy applicable to that particular booking
• Service provider/operator rules
• Payment gateway or transaction charges, where applicable
• Any other applicable charges communicated at the time of booking

The cancellation and refund conditions displayed at the time of booking will prevail over general refund terms where applicable.

3. Non-Refundable Bookings

Certain bookings, promotional offers, discounted fares, special packages, or services may be non-refundable.

Where a booking is non-refundable, the customer will be informed of the applicable condition during the booking process wherever reasonably possible.

4. Refund for Service Cancellation by Super Ready

If Super Ready cancels a confirmed booking because the service cannot be provided, the customer may be eligible for a refund of the amount paid for the cancelled service.

The refund may be subject to the specific terms applicable to the booking.

5. Refund for Duplicate or Incorrect Payment

If a customer has been charged more than once for the same booking due to a technical or payment processing issue, the additional/duplicate amount will be reviewed and, where verified, refunded to the customer.

Customers may be required to provide transaction or booking details for verification.

6. Refund Processing

Once a refund is approved, Super Ready will initiate the refund through the applicable payment method or payment gateway.

In case a customer adds money to their Super Ready Wallet using a credit card, a 2.5% applicable processing/convenience charge may be levied on the amount being added to the Wallet. Such charge shall be calculated and applied at the time of adding the amount to the Wallet itself and shall not be added or deducted separately at the time of refund.

For example, if a customer attempts to add ₹1,000 to the Wallet using a credit card and a 2.5% charge is applicable, the applicable charge of ₹25 will be applied during the Wallet top-up transaction, and the customer will be informed of the applicable amount before or at the time of completing the transaction.

The time taken for the refund amount to reflect in the customer's bank account, card, UPI account, Wallet, or other payment instrument may depend on the customer's bank, card issuer, payment service provider, payment gateway, or other applicable third-party service provider.

Super Ready shall not be responsible for delays caused by banks, payment gateways, card networks, payment service providers, or other third-party payment providers.

7. Refund to Original Payment Method

Where technically and legally possible, refunds will generally be processed to the original payment method used for the booking.

For security and compliance reasons, Super Ready may request additional information where required to process or verify a refund.

8. How to Request a Refund

To request a refund, the customer should contact Super Ready through the contact details provided on the website.

The customer may be required to provide:

• Booking ID / Booking reference
• Registered mobile number or email address
• Date of booking
• Payment/transaction details
• Reason for requesting the refund
• Any supporting information required for verification

9. Refund Review

All refund requests may be reviewed before approval.

Submission of a refund request does not automatically guarantee a refund. The final refund amount will depend on the applicable booking, cancellation, and service-provider terms.

10. Third-Party Services

Where a booking is provided by a third-party operator, vendor, transportation provider, hotel, travel partner, or other service provider, the refund may also be subject to that provider's terms and conditions.

11. Disputes Related to Refunds

If a customer believes that an eligible refund has not been processed correctly, the customer may contact Super Ready with the relevant booking and payment details so that the matter can be reviewed.

12. Changes to this Refund Policy

Super Ready reserves the right to modify or update this Refund Policy from time to time.

Any updated policy will be published on superready.in with the revised effective date.

13. Contact Us

For refund-related queries, please contact:

Super Ready Highway Travels Pvt. Ltd.
Website: superready.in
Email: superreadyhighwaytravelspvtltd@gmail.com

Email: superreadycustomer@gmail.com
Phone: 9211617649

Email: superreadydriver@gmail.com
Phone: 8447661734

Address: A-66, Begam Vihar, Begampur Delhi (110086)

Branch Address: D-101, Budh Bazar Road, Rajiv Nagar Near by Sharma Hospital, Delhi (110086)